Refunds & Returns Policy
Last Updated: September 17, 2023
1. Introduction
Welcome to [www.silvercrowclothing.com], operated by [silvercrow]. We strive to provide you with high-quality clothing inspired by custom anime and games. We want you to be satisfied with your purchase. However, we understand that there may be instances where you need to return a product or seek a refund. This policy outlines the process, conditions, and timeframes for returns and refunds.
2. Eligibility for Returns
2.1. You may return a product if:
- It is unwashed, and in its original condition.
- It is returned within 7 days from the date of receipt.
- Return is only eligible when product is damaged and wrong size.
- It includes all original tags and packaging.
2.2. Products that do not meet the above criteria may not be eligible for returns or refunds.
3. Initiating a Return
3.1. To initiate a return, please follow these steps:
a. Contact our customer support team at [[email protected]] within 7 days of receiving your order to request a return.
b. Provide your order number, a clear reason for the return, and any supporting images if applicable.
3.2. Our customer support team will guide you through the return process, provide a return authorization if necessary, and supply you with a return shipping address.
4. Return Shipping Costs
4.1. If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
4.2. If the return is for any other reason (e.g., size exchange), you are responsible for the return shipping costs.
5. Refund Process
5.1. Once we receive the returned product and verify its eligibility, we will initiate the refund process.
5.2. Refunds will be issued to the original payment method within 30 business days after the return is processed.
6. Exchanges
6.1. We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
7. Non-Returnable Items
7.1. The following items are non-returnable:
- Products that are not in their original condition or are missing original tags and packaging.
- Items that have been customized or personalized.
- Items on final sale or clearance.
8. Contact Us
8.1. If you have any questions or need assistance with your return or refund, please contact our customer support team at:
Email: [[email protected]]
9. Address for Returns
9.1. Please ship your return to:
[Business Name: silvercrow]
PloT NO 3, A-block 1st floor, Mahalakshmi Nagar, 3rd street, Kadirvedu, CHENNAI, TAMIL NADU 600066
10. Changes to this Policy
10.1. We reserve the right to update or modify this Refunds & Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We value your satisfaction and aim to provide a fair and transparent process for returns and refunds. If you have any concerns or require further clarification, please do not hesitate to contact us. Thank you for choosing [silvercrow].